See how it works

With Authenticate Staff field & home service companies can automate the delivery of appointment reminders, staff profiles, arrival times, up-selling tools, surveys and more via SMS, email or automated call. Try it, send a notification to yourself.

 

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Demos available in the United States and Canada Only. Standard carrier rates apply.

Benefits

Provide a faster and
more efficient appointment
communication process.

Immediately know which jobs were confirmed,
canceled and why using software. The efficiencies
gained also help to lower outbound call center operating cost.

 

Immediately know which jobs were confirmed, canceled and why.
Create more effective up-sell opportunities

 

Create more effective
up-sell opportunities

Our ads tools can deliver up-sell marketing material to every customer prior to the scheduled appointment. Your customers can even be
directly connected to your sales department to help finalize the sale.

Never have field technicians waiting because of last minute cancelled jobs

When jobs get canceled at the last minute, companies lose money.
Authenticate Staff identifies pull forward eligible jobs, protecting companies against preventable unfilled billable hours.

 

 Never have field technicians waiting on cancelled jobs

Features

Authenticate Staff is a web-based solution for managing appointment communication via SMS, email and automated call. We provide powerful comunication tools that effectively serve the needs of small, medium and enterprise level companies. Getting started is easy, use Authenticate Staff with your existing infrastructure, via API integration, excel upload or manual entry using our dashboard.


appointment reminders

staff id & arrival time

up-selling tools

surveys

Industries that we serve

If you book appointments and have employees in the
field that are expected to show ID, this is the
communcations tool you need.

Field Service Companies
Telecom, Utilities, Maintenance, Transportation, Logistics, Road Side Assistance

home Service Companies
Home Delivery, Retail, Cable TV, Satellite TV, HVAC, Pest Control, Security System, Flooring

Customer testimonials

Abelle Intallation
Solidsignals Intallation
Elite Communications
DCI Broadband

 

About Us

Authenticate Staff is a modern appointment communication software tool that ensures a more efficient appointment reminder and communication process. Use Authenticate Staff with your existing CRM and Dispatch Software to make it easy for in-house and/or sub-contracting partner companies to deliver staff profiles, appointment reminders, surveys and more via call, email & text. Our software is best suited for industries that book appointments and has employees in the field that are required or expected to show ID.

Founded in 2014, Authenticate Staff started out of a desire to make service appointment communication a more pleasant experience. We have a passion for creating efficiencies for companies while enabling them to provide the customer service experience customers want. Our software is packed with the most technologically advanced appointment communication features available on the market.